Can You Spare 10 Minutes to Save $138?
Last night as the month of August came to a close and I was updating my net worth spreadsheet, I began to review my monthly expenses. As I looked through my budget, my eyes were drawn to the amount of money being paid for cable television and Internet access.
With recent commercials and promotional mailings, I sat there wondering why new customers are offered such attractive deals while loyal customers pay full price. Since it was late on a Thursday night, rather than try and call customer service I opted to visit Planet Feedback and send a letter.
Having used Planet Feedback in the past, I was aware that some companies actually monitor this feedback and respond in a timely fashion. However, I had no idea that there would be a response so quickly or that it would be so profitable.
This morning I received a telephone call from my cable provider, less than 12 hours after submitting my inquiry. The woman that I was speaking with indicated that they had received my letter and would like to know what they could do for me today.
After explaining my concerns that new customers receive attractive offers while loyal customers are left with their service at full price, she commented that I had recently received a promotional offer on my cable service as a result of problems with the On Demand service so she could not provide any discounts on the cable service.
The good news is that she was able to offer me the broadband Internet service for a price of $19.99 per month for six months. The current monthly price is $42.95, which means this offer represents a savings of $22.96 per month or $137.76 over the six month period.
In the time it took me to draft an email on Planet Feedback and talk for a few minutes on the phone, I saved approximately $138 over six months. There was absolutely nothing to lose but a few minutes out of my day, which was well worth the end result.
Take a few minutes out of your day this holiday weekend to call your cable provider or use Planet Feedback to ask for a discount. Come back here and share your success stories.